Ticket System in Webpay
Step 1 (Webpay Admin): Create Ticket Category
Step 2 (Webpay Admin): Create Query Category
Step 3 (Webpay Admin): Assign Ticket Solution Provider / Authority
Step 4 (ESS): Create New Ticket
Step 5 (ESS): Add comment to Ticket
Step 6 (ESS): Provide Solution to Ticket by Solution Provider / Authority
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